Why Payroll Services is a Secret Weapon for Boosting Employee Engagement
August 28th, 2024 | 5 min read
By Clarke Lyons
How HR and Payroll Services Can Improve Employee Engagement and Retention
We know keeping your employees engaged and happy isn't easy, especially in the cannabis industry, where regulations, market dynamics, and public perception are always changing. Managing HR and payroll on top of that can add significant stress, pulling your team away from what truly matters—driving the growth and success of your business.
For instance, cannabis businesses must navigate complex compliance requirements, like state-specific payroll taxes and stringent employee verification processes, which can differ widely from one state to another and change frequently. With tight margins, managing payroll efficiently to avoid costly errors and penalties is even more critical.
Did you know companies spend an average of 20% of their payroll costs on errors and inefficiencies related to manual payroll processing? And payroll errors occur in 82% of companies (Source: The Workforce Institute at Kronos). Additionally, nearly 40% of small businesses spend over 80 hours annually on payroll management—time that could be better spent on strategic activities to drive business growth (Source: QuickBooks Payroll Survey).
In cannabis, these challenges are even more pronounced. With added layers of compliance, such as managing cash payments due to federal banking restrictions or ensuring accurate overtime calculations, HR and payroll tasks can quickly become overwhelming. High turnover, disengaged staff, and unhappy team members can further complicate operations, disrupting workflows and affecting morale.
What’s the solution? Imagine if your team could spend less time on administrative tasks like payroll and benefits management and more time on what drives your business forward. Partnering with a reliable HR and payroll provider can free up time and resources, allowing your team to focus on what they do best.
Why HR and Payroll Services Are Essential
Picture this: Your talented team is eager to make a difference, but they're bogged down by paperwork, fixing payroll errors, and managing benefits. They might also be juggling the complexities of cash-based payments due to federal banking restrictions or trying to keep up with ever-changing cannabis regulations. It’s not just frustrating for you—it’s frustrating for them too.
A robust HR and payroll service can change all of that. It’s not just about getting paychecks right (though that’s crucial in an industry where compliance mistakes can be costly). It’s about creating an environment where your team feels secure, valued, and focused on their passion—whether it’s developing new products or enhancing customer service.
When systems run smoothly, they build trust. Employees know they’ll be paid correctly and on time, and they have access to the benefits they need. This is especially important in the cannabis industry, where job security can feel uncertain. When employees know their personal information is handled with care and confidentiality, they’re more committed to their job and your company.
Overcoming Resistance to Change
We understand—change can be tough. In the cannabis industry, where budgets are tight and scrutiny is high, there might be resistance to adopting new systems or processes. Maybe you’ve felt hesitant, too—after all, why change something that isn’t broken?
But here’s the thing: Even if your current process isn’t broken, it could likely be smoother. For example, switching to automated payroll can reduce compliance errors and free up time for more strategic initiatives. As our COO Joshua Thomas says, "People do not like change. It’s very uncomfortable for them." But stepping out of that comfort zone might be just what your business needs to grow.
When you outsource payroll and HR tasks, you often see immediate benefits. Your team has more time to focus on critical initiatives, like scaling your business, entering new markets, or improving product offerings—projects that truly drive growth.
Addressing Concerns and Highlighting Benefits
We know the idea of spending money on a payroll provider can feel like a big commitment, especially for smaller businesses or new cannabis licensees. It’s natural to be cautious with your budget. But consider this: the initial investment is often outweighed by savings in time, reduced errors, and improved morale from a well-supported team.
Think about your employees. In the cannabis industry, they have unique concerns about healthcare, benefits, and retirement. The industry is still evolving and sometimes carries a stigma, so employees want to feel secure and supported. Offering a comprehensive HR and payroll service tells them, "We’ve got your back."
Strategies to Boost Employee Engagement and Retention
Building a loyal and engaged team is vital for long-term success in this industry. Ensuring accurate and timely payroll is essential; errors or late payments can quickly erode trust, especially when job security feels uncertain.
Empowering employees with self-service portals is another effective strategy. These portals allow them to easily update certifications and licenses, reducing reliance on HR and freeing up time for strategic tasks.
Offering a variety of benefits is also crucial. In a field where comprehensive benefits like healthcare and retirement plans can be scarce, providing a range of options shows employees they are valued and helps retain talent.
Regular feedback and clear career paths boost engagement by helping employees stay motivated and invested in their future with your company. Tracking metrics like turnover and satisfaction helps identify issues early, ensuring you stay aligned with your team’s needs and maintain a culture of continuous improvement.
Why Consider Partnering with Paragon?
Paragon understands the unique struggles cannabis businesses face daily. This industry is often marginalized, stigmatized, and underserved, making it tough to navigate. That’s why we’re here to provide HR and payroll solutions that truly make a difference.
Our approach is rooted in core values: empathy, respect, and empowerment. We believe every cannabis business deserves to be treated with dignity and care. By understanding your challenges and recognizing the importance of what you do, we tailor our services to help you overcome hurdles.
Imagine having a partner who’s as passionate about your business as you are. With our dedicated support, we don’t just lighten your administrative load—we empower your team to do their best work. Our solutions simplify complex tasks, our proactive communication keeps you informed, and our transparent metrics ensure you always know where you stand.
For example, our proactive communication strategy ensures you’re not caught off guard by compliance changes or payroll issues. We keep you informed, allowing you to focus on growing your business and creating an inclusive, respectful workplace for your team. This boosts efficiency and fosters a culture of trust and loyalty.
Focus on what matters: building a thriving business and providing exceptional service in an industry that deserves respect and recognition. Together, we can create a smoother, more efficient operation, helping you rise above challenges and show the world what the cannabis industry is all about.
Key Questions to Ask When Selecting an HR and Payroll Service
If you’re looking to improve your HR and payroll processes, starting with a satisfaction survey and regular check-ins is a great first step. When considering more tailored solutions, feel free to reach out to Paragon for guidance specific to the cannabis industry. We’re here to support you in building a more engaged and loyal team.
Whether you choose to partner with us or another provider, here are five key questions to ask any HR and payroll service provider:
- What experience do you have with businesses in the cannabis industry? Understanding the specific challenges and regulations is crucial for effective HR and payroll management.
- How do you ensure compliance with state and federal regulations? Compliance is a significant concern, and it's essential to know how a provider stays current with changing laws and regulations.
- What support and resources do you offer for onboarding and ongoing training? Effective onboarding and continuous training help ensure your team is fully supported and capable of using the HR and payroll systems effectively.
- How do you handle data security and privacy? Protecting employee information is vital, especially in an industry with heightened privacy concerns. Make sure to understand the provider’s data security measures.
- Can you provide references from other cannabis businesses you’ve worked with? Speaking with other businesses in the industry can provide valuable insights into what to expect from a provider.
Ready to Get Started?
By asking these questions, you can make a more informed decision about the best HR and payroll solution for your business. If you want to learn more about how these services can benefit your business, we’re here to have that conversation. A well-supported team is crucial for a successful business, and we’re here to help you explore how to achieve that.
